Tempo × Carlyle × Swiss Re — Monthly Board with Private Equity
Three countries, one table: American private equity, a Swiss reinsurer, and Brazil's largest assistance company.
▶ QUICK SUMMARY
Tempo is Brazil's largest independent specialized assistance company, founded in 1994. Carlyle Group has held 62% since 2015 (R$318 million via the Carlyle South America Buyout Fund), and Swiss Re Direct Investments holds 30%. Alex Barros interprets the monthly board meeting, chaired by Daniel Sterenberg (Carlyle), with American, Swiss and Brazilian management representatives.
The shareholder structure — three countries, one board
Tempo's board brings together representatives from three parties monthly: the Carlyle Group (American private equity, headquartered in Washington, DC, owning 62% since 2015 via the Carlyle South America Buyout Fund), Swiss Re Direct Investments (the Swiss reinsurer's investment arm, with 30%), and the founders and executives (8%).
Daniel Sterenberg, Managing Director at Carlyle, chairs the board. With Carlyle American and Swiss Re Swiss — both operating internationally in English — meetings require English-Portuguese simultaneous interpretation for deliberations on strategy, operations and results to happen with the precision a R$318 million mandate deserves.
The scale of the business under deliberation
items on the book
assistance services provided per year
partner providers in the network
Tempo's annual revenue
Gibran Marona — from CEO to the board
Gibran Vega Marona was Tempo's CEO for 10 years, from 2011 to 2024. He was the one who brought in Carlyle in 2015 — the largest private equity transaction in the Brazilian assistance sector — and then Swiss Re. He managed the company's growth to near R$1 billion in revenue and expanded into convenience services (furniture assembly, appliance installation).
In January 2025, he handed the role to João Armesto and joined Tempo's Board of Directors — continuing to participate in the monthly meetings interpreted by lingo, now as a board member.
The vocabulary — private equity in assistance and insurance
| Term (EN) | Equivalent (PT) | Context |
|---|---|---|
| Assistance services / roadside assistance | Specialized assistance / roadside assistance | Tempo's core business — emergency services triggered via insurers, automakers and lenders |
| Buyout fund / portfolio company | Buyout fund / portfolio company | Carlyle's language for referring to the fund and Tempo — central PE vocabulary in every board meeting |
| Reinsurer / cedant / retention | Reinsurer / cedant / retention | Swiss Re's vocabulary — as a global reinsurer, it brings risk perspective and actuarial modeling to board discussions |
| Net Promoter Score (NPS) | NPS / satisfaction score | Central service quality metric, tracked monthly by category and presented to the board |
| Affinity / bancassurance channel | Affinity channel / bancassurance | Tempo's main distribution channels — insurers, banks, automakers embedding assistance into their products |
| Convenience services / B2B2C | Convenience services / B2B2C | The new strategic front — an estimated R$20 billion market, presented to the board as a growth driver |
Frequently asked questions
What is Tempo (formerly Tempo Assist)?+
Brazil's largest independent specialized assistance company, founded in 1994. Operates in home, auto and personal assistance — with ~25 million items on the book, 2 million services per year and a network of 22,000 providers.
Who are Tempo's investors?+
Carlyle Group (American PE) has held 62% since 2015 — paid R$318 million via the Carlyle South America Buyout Fund. Swiss Re Direct Investments (Swiss) holds 30%. Founders and executives hold 8%.
Who is Gibran Marona?+
He was Tempo's CEO for 10 years (2011-2024), bringing in Carlyle and Swiss Re as investors. In January 2025 he handed the role to João Armesto and joined the Board of Directors.
Why does Tempo's board need interpretation?+
Carlyle is American and Swiss Re is Swiss — both operate internationally in English. The board brings together representatives of both with Brazilian management monthly.
Does the interpreter sign an NDA for PE board meetings?+
Yes. For mandates with confidential board deliberations, lingo signs a bilateral NDA before the service begins.
Board meeting with international PE funds?
Recurring governance with Carlyle, KKR, Advent, Patria or any global fund — lingo interprets with continuity.
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