How It Works

Questions to ask before hiring any interpretation service

Hiring interpretation involves more than choosing a professional. It is worth asking: does the interpreter have experience in your sector and can they prove it with documented engagements? Is the quote closed, with an invoice and no items added later? How will the vocabulary be prepared? Is there a contingency plan for equipment or connection failure? lingo answers these questions with a clear process, described in the five steps above, and with cases published in the portfolio.

Another important question is who will actually do the interpreting on the day. lingo states in the quote who will work in each language and when there will be a pair, so the client knows exactly what they are hiring.

Timeline of a typical event

• When the request arrives: quote and availability confirmation within 60 seconds during business hours.
• As soon as the quote is accepted: team and equipment are reserved and the preparation checklist is sent.
• 48 hours beforehand: the interpreter receives the presentation, agenda and glossary.
• On the day of the event: setup and testing 60 to 90 minutes before (in person) or configuration 30 minutes before (remote).
• During the event: continuous interpretation, on-site technical operator and support for any adjustment.
• After the event: invoicing with an electronic invoice and, for recurring engagements, glossary update for the next session.

For large events or those with several languages, it is worth anticipating this schedule and agreeing on coordination with the venue's audio and video team.

What the client needs to do, and what lingo takes care of

The client provides the date, venue or platform, languages, number of participants and duration, and sends the preparation materials. lingo takes care of the rest: selecting and confirming the interpreter, defining the format, supplying and installing the equipment, coordinating with the venue's audio and video team, the technical operator and monitoring during the event.

For remote events, the client only needs to have the platform plan that enables interpretation and designate the host; lingo guides the setup and tests access before the start.

How lingo handles recurring engagements

Monthly boards, quarterly results presentations and regular meetings have their own dynamic. Because the same interpreter follows the company over time, the glossary accumulates and accuracy increases with each session. Internal acronyms, product names, proprietary metrics and executive names become part of the repertoire, and the interpreter understands the context of the decisions being discussed.

For the client, this translates into smoother meetings, fewer interruptions to clarify terms and more confidence in the numbers and in the decisions made. In recurring engagements, lingo also plans for continuity: expected calendar, replacement plan in case of the unexpected and a billing format agreed with the client.

Backup and contingency: what happens if something fails

Every live operation needs a plan B. At in-person events, lingo brings spare receivers and keeps a redundant transmitter, so the technical operator solves any problem without interrupting the event. In remote meetings, there is a backup connection and, when the event is critical, a second access route for the interpreter.

For long events, lingo recommends two interpreters in rotation, following the ISO 2603 standard, which protects the quality of the interpretation. These measures are part of the quote and are explained at the time of hiring, so the client knows exactly which guarantees exist.

Follow-up after the event

After the event, lingo invoices with an electronic invoice and updates the glossary with the new terms that came up. In recurring engagements, the client can request preparation adjustments for the next session, flag agenda changes or plan future events in advance. In-person events with equipment include collection and checking of the material, with no additional work for the organizer.

How lingo organizes for large events

Events with several rooms, many languages and hundreds of participants require a coordinated operation. lingo appoints a technical lead, builds a detailed schedule for each session, sizes interpreters per language and distributes receivers according to the flow of entry. Interpreters receive the materials for each room and the operator follows each one, so a problem in one session does not affect the others.

Before opening, there is a full test of all channels, and during the event the operator keeps direct contact with the venue's audio and video team. The result is a uniform experience for the audience and predictability for the organizer.

Quick questions about the process

How long does it take to get a proposal? During business hours, the quote and availability confirmation come within 60 seconds. What do I need to send? Date, venue or platform, languages, number of participants and duration. When do I send the materials? Ideally 48 hours in advance. Who sets up the equipment? The lingo team, with a technical operator at the event. What if I need to change something? Let us know as soon as possible, and lingo adjusts the team, equipment and schedule.